Customer Success, powered by data
Senior Customer Success Manager who uses Python, SQL and dashboards to understand customers, spot churn risk and drive growth.
Projects
From raw data to business decisions: seven end-to-end analyses with Python, SQL and Tableau. Each project starts with a business question and ends with a recommendation
Airbnb Madrid
Half of Madrid’s listings are in Centro, but location isn’t what drives price.
Tools: Python · Regression · K-means
Instacart
Only 1 in 3 customers is loyal: a segmentation strategy from 30M orders
Tools: Python · pandas · Seaborn
Rockbuster Stealth
India and China lead revenue, and 42 films were never rented: a plan to move online
Tools: SQL · PostgreSQL · Tableau
GameCo
Sales weren’t stable: Europe overtook North America by 2015
Tools: Excel · Data storytelling
Citibike NYC
Over-65s account for 63% of flu deaths: when and where to send hospital staff
Tools: Excel · Tableau · Hypothesis testing
Preparing for Influenza Season
Airbnb in Madrid, Revisited
Centro holds 42% of tourist listings with 4% of residents: re-auditing my 2024 study from the raw data
Tools: Python · pandas · scikit-learn · Data quality
Rides fall 62% in winter: a data-driven plan to rebalance 25,000 bikes
Tools: Python · Streamlit · Kepler.gl
Pig E. Bank
Data mining to analyse risk factor affecting churns
